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Terms of Service

Last updated: May 29, 2026

These Terms of Service ("Terms") govern your access to and use of ClaimsOpsHQ (the "Service"), operated by Fortress Claims Consulting ("we", "us", "our"). By creating an account or using the Service you agree to these Terms.

1. Eligibility & Accounts

The Service is provided to authorized employees, contractors, and clients of Fortress Claims Consulting and to organizations that have entered into a separate organization-level service agreement with us. You must be 18 or older and able to enter a binding contract. You are responsible for safeguarding your credentials and for activity that occurs under your account.

2. Acceptable Use

  • Do not upload content you do not have the right to use, or content that violates the privacy or intellectual property rights of others.
  • Do not attempt to probe, scan, or breach the security of the Service or interfere with other users.
  • Do not use the Service to send spam, phishing, or unsolicited bulk communications.
  • Do not use the Service to engage in unauthorized practice of law, public adjusting, or insurance activity outside the jurisdictions in which you are licensed.

3. Customer Data

You and your firm retain all rights in the claims data, documents, and communications you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to operate, secure, and improve the Service for you. We handle Customer Data in accordance with our Privacy Policy.

4. AI Features

The Service uses third-party AI models to summarize, classify, extract, and draft content. AI output may be inaccurate or incomplete. You are responsible for reviewing AI output before relying on it for any regulated activity, including coverage interpretation, deadline calculation, or correspondence with carriers and clients.

5. Organization Access and Service Agreements

ClaimsOps HQ is a business operations platform provided to approved organizations and their authorized users. Access is provisioned through a separate organization-level service agreement that may include implementation, configuration, training, consulting, support, or other professional services tailored to the organization.

Individual users do not purchase subscriptions, plans, features, or digital content through the ClaimsOps HQ mobile application. The mobile application does not offer consumer subscriptions, in-app purchases, plan upgrades, checkout, or payment processing.

Questions concerning an organization's service agreement or account status should be directed to the organization administrator or ClaimsOps HQ Support.

6. Confidentiality & Security

We treat Customer Data as confidential and apply administrative, technical, and physical safeguards designed to protect it, including TLS in transit, encryption at rest, and row-level access controls. No system is perfectly secure; you are responsible for maintaining device-level security and for promptly notifying us of any suspected unauthorized access.

7. Service Availability

We work to keep the Service available but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, or events outside our reasonable control may cause downtime. We may modify, suspend, or discontinue features at any time.

8. Suspension and Termination

An organization may end its service relationship according to its separate written service agreement. Individual user access may be suspended or removed by the user's organization administrator or by ClaimsOps HQ when necessary for security, legal compliance, account administration, or violation of these Terms.

Authorized users who lose access should contact their organization administrator or ClaimsOps HQ Support. Where applicable, organizations may request an export of Customer Data according to their service agreement and the Privacy Policy.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLAIMSOPSHQ IS NOT A LAW FIRM, AN INSURANCE CARRIER, OR A LICENSED PUBLIC ADJUSTER, AND DOES NOT PROVIDE LEGAL OR INSURANCE ADVICE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, OR LOST DATA. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID TO US UNDER THE APPLICABLE ORGANIZATION-LEVEL SERVICE AGREEMENT FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You will defend, indemnify, and hold us harmless from claims arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Exclusive jurisdiction and venue lie in the state and federal courts located in Travis County, Texas.

13. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced inside the app before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms can be sent to support@claimsopshq.com.